Shipping & Returns
Shipping & Delivery
We deliver across the United Kingdom.
Order Processing
Orders are typically processed within 1–2 business days.
Delivery Times
Most orders are delivered within 5–12 business days, depending on the product and location within the UK.
You will receive a tracking number by email once your order has been shipped so you can follow its progress.
Shipping Costs
Shipping costs are calculated at checkout. We occasionally offer free shipping on selected orders or promotions.
Please note that delivery times may be affected during busy periods or public holidays.
Returns & Refunds Policy
We want you to be happy with your purchase.
If you are not satisfied with your order, you may request a return within 14 days of receiving the item, in accordance with UK consumer law.
How to Request a Return
1. Contact us at support@velyxsport.com within 14 days of delivery.
2. Include your order number and the reason for the return.
3. Our team will guide you through the next steps.
Important Information
- Items must be unused, in their original packaging and in resalable condition.
- Some products may not be eligible for return due to hygiene or safety reasons (for example, certain personal care or close-contact items).
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Once we receive and inspect the returned item, we will process your refund or replacement as quickly as possible.
If you receive a faulty or damaged product, please contact us immediately with photos so we can resolve the issue.